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How Do I Choose A Live Virtual Receptionist Service

Published Jul 15, 24
6 min read


OHQ's records are sufficient proof of a fee that is payable unless they are shown to be inaccurate. Consumer will certainly use its sensible efforts to inform OHQ of any kind of invoice dispute within fourteen (14) days of receipt of a billing, following the procedure described in Area 15. If Consumer conflicts an invoice, the billing must remain to be paid on schedule however OHQ will credit or reimburse Customer if it is later on fairly established by OHQ or pursuant to the conflict resolution process detailed in Area 15 that the billing was wrong and the Consumer is qualified to a credit history or reimbursement.

Such modifications may consist of, without constraint, adjustments to the quantities of the Subscription Costs or Use Fees for OHQ Paid Providers, modifications to the use allocations included in the Rates Strategies, and discontinuation of Prices Plans. (a) Each such modification will work after practical breakthrough written notice is given to Client (for example, by being posted to the OHQ Site), except that any kind of such modification that impacts a Selected Paid Service will relate to Customer beginning at the start of a Paid Solution Term beginning no much less than thirty (30) days from the date which OHQ gives notice of such alteration to Client based on Area 16.8.

If Consumer does not end its use any damaged Selected Paid Service before the reliable day of such revision, Customer will certainly be considered to have consented to such alteration with respect to such Selected Paid Solution. (b) If a Rates Plan chosen by Customer is terminated, OHQ will offer Client with practical development notification of no much less than thirty (30) days and Consumer will be provided the alternative of picking a brand-new Pricing Plan from then-current rates strategies supplied by OHQ.

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For avoidance of doubt, this paragraph does not apply to adjustments to the Catalog, which are addressed in Area 7 (smithai).1. Customer stands for that all info provided by Client and its customers to OHQ (including, without constraint, all contact information and info regarding Client's Credit history Card) is exact, updated and total at the time it is provided to OHQ

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Consumer needs to in any way times adhere to all laws, policies, requirements and codes applicable in link with its use OHQ Offerings and the Consumer's supply of its product or services to its customers. Consumer will not use any OHQ Offerings to participate in, or to encourage or aid others to take part in, any type of illegal or fraudulent tasks.

If a brand-new Paid Solution Term starts earlier than three (3) days after such email is sent, Consumer will certainly sustain the suitable Registration Cost for the brand-new Paid Solution Term (the ""). The effective date of such discontinuation will certainly be either (i) the Requested Termination Date, or should Customer not mention a Requested Discontinuation Day, (ii) the last day of the Last Paid Solution Term.

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Where Customer terminates pursuant to this Area 10.1(b): (i). The Subscription Fees that have actually been pre-paid will certainly be kept and the OHQ Offerings offered to Client until the last day of the Final Paid Service Term (subject to reinstatement charges under clause 10.3(e)) and the unused balance of the Prepaid Use Credit history will be maintained by OHQ for future usage by Consumer if Consumer decides to re-instate or otherwise re-commence the OHQ Solution pursuant to Section 10.3(e); or (ii).

(b) Following discontinuation of any kind of OHQ Solution, OHQ will not be liable in any way for answering calls, taking or providing messages, or carrying out any type of other tasks in link with such OHQ Solution. (c) Upon discontinuation of all OHQ Services, OHQ may terminate Consumer's Account and Customer's accessibility to the Account.

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(e) Following termination of any OHQ Services, OHQ will have no responsibility to renew or otherwise recommence such OHQ Providers. If OHQ chooses (in its discernment) to reinstate or otherwise recommence an ended OHQ Services, OHQ might call for that Customer pay a reinstatement cost of $30 (to cover OHQ's practical prices in processing the reinstatement) Info gathered by OHQ from Client and its customers might be used, revealed and shared by OHQ based on OHQ's personal privacy plan as available on the OHQ Site ("") and as may be amended from time to time.

The Controller thus selects the Processor relative to processing tasks carried out in the program of the provision of receptionist solutions. OHQ and Consumer recognize and concur that the Cpu goes through the adhering to obligations: The Processor will follow the appropriate Data Security Regulations and should: (a) only act on the created instructions of the Controller and make sure those acting under their authority do the exact same; (b) make certain that people refining the information are subject to an obligation of self-confidence; (c) use its ideal efforts to guard and safeguard all individual data from unsanctioned or illegal handling, including (but not limited to) unexpected loss, devastation or damages; (d) make sure that all handling satisfies the demands of the GDPR and related Data Protection Legislation; (e) guarantee that where a Sub-Processor is utilized, they: only involve a Sub-Processor with the previous authorization of the Controller; educate the Controller of any type of desired adjustments worrying Sub-Processors; they carry out a composed agreement including the same information defense responsibilities as laid out in these Terms; recognize that any kind of failure for the Sub-processor to follow the Data Defense Laws, the Cpu stays totally accountable to the Controller for the performance of the Sub-Processor's obligations; and help the Controller in supplying subject access and allowing data based on exercise their civil liberties under the Information Defense Laws.

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The Controller will perform adequate and proper onboarding and due diligence look for all Processors, with a complete evaluation of the obligatory Data Security Legislation needs. The Controller shall validate that the Processor has adequate and recorded procedures for data breaches, information retention and data transfers in position. The Controller shall get proof from the Cpu regarding the: (a) verification and integrity of the employees used by the Processor; (b) any certificates, accreditations and plans as described in the onboarding process; (c) technological and functional procedures used in protecting the Personal Information; and (d) treatments in area for permitting information subjects to exercise their rights, consisting of (but not limited to), subject access requests, erasure & correction treatments and constraint of handling measures.